Privacy Policy

This online privacy policy (this “Policy”) applies only to information collected through the I-Shine Cleaning Inc.-Owned website on which is posted. It does not apply to third-party platforms, such as websites owned by our franchisees, social media websites, vendor pages, websites of other corporations, limited liability companies, etc., or to I-Shine Cleaning Inc.-owned websites or other I-Shine Cleaning Inc. platforms on which it is not posted. It also does not apply to information collected through other channels, such as over the phone or in person.

By installing any third-party application, you are authorizing such third-party application to perform the actions and/or share with the third-party application the information communicated to I-Shine Cleaning Inc., or requested from I-Shine Cleaning Inc. to perform the actions and/or share with the third-party application the information communicated to I-Shine Cleaning Inc., or requested from I-Shine Cleaning Inc. I-Shine Cleaning Inc. is going to send that information through the third-party application, which will then go through the internet. I-Shine Cleaning Inc. shall not be held responsible for any dissemination, use, misuse, and/or disclosure of the user’s information through the use of this or any third-party application.

Some of the information we collect through this Site may be “personal information”—information that identifies you personally, alone, or in combination with other information available to us. Other information may be non-personally identifiable, such as information collected by cookies.

This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.


By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. If you have questions about this Policy or any Privacy Notice, please contact us using the information provided below.


This Policy is part of the Terms of Use that govern your use of this Site. A link to our Terms of Use is provided at the bottom of each page of this Site.


In General. We respect your right to make choices about the ways we collect, use, and disclose your information. This Policy describes some of your choices, such as your choice to opt-out of receiving “cookies.” We may ask you to indicate your choices at the time and on the page where you provide your information.

Do Not Track Mechanisms. California law requires this Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.

Previously Expressed Preferences. You may change previously expressed preferences regarding how we use your information. If at any time you wish to be taken off our mailing lists, please contact us using the information provided below.


I-Shine Cleaning Inc. reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.


Information You Manually Provide. I-Shine Cleaning Inc. collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site, for example, we collect the information you provide when you request service, express interest in becoming a franchisee, send us questions, or otherwise interact with this Site. Some of the information you manually provide may be personal information, such as your name and contact information.

Information from Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including personal information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on or enhance your profile.

Information from your browser or device. I-Shine Cleaning Inc. collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.

Information Collected by Cookies and Other Technologies. We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:

  • Collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
  • Support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
  • Personalize your experience when you use this Site; and
  • Improve our marketing efforts, including through the use of targeted advertising.

The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to the personal information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.





In addition to the cookies I-Shine Cleaning Inc. delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here.

Other third parties may deliver cookies to your computer or mobile device to track your online behaviors over time and across nonaffiliated websites and/or deliver targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to I-Shine Cleaning Inc. 

In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism is device and browser-specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need to take the steps outlined above from each device and browser.


Generally, we use the information we collect through this Site:

  1. to provide the information, and services you request;
  2. to provide you with effective customer service;
  3. to provide you with a personalized experience when you use this Site;
  4. to contact you with information and notices related to your use of this Site;
  5. to contact you with special offers and other information we believe will be of interest to you (by any privacy preferences you have expressed to us);
  6. to invite you to participate in surveys and provide feedback to us (by any privacy preferences you have expressed to us);
  7. to improve the content, functionality, and usability of this Site;
  8. to better understand your needs and interests;
  9. to improve our products and services;
  10. to improve our marketing and promotional efforts;
  11. For security, credit, or fraud prevention purposes; and for any other purpose identified in an applicable Privacy Notice, click-through agreement, or other agreement between you and us.

We transfer customer information to franchisees, service providers, vendors, and other companies who globally support our business, such as providing services requested through this website, technical infrastructure services, analyzing how our services are used, measuring the effectiveness of ads and services, providing customer service, facilitating payments, or conducting surveys. These companies must adhere to strict confidentiality obligations in a way that is consistent with this privacy policy and the agreements we enter into with them.


With Third-Party Vendors. I-Shine Cleaning Inc. shares information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; conduct surveys, and help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.

With Other Users of this Site. You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to content that you post using the social networking tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use. Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should not expect privacy concerning the UGC you submit on or through this Site.

With Third-Party Social Media Platforms. We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the products or services you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value that can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.

Within I-Shine Cleaning Inc.  Corporate Family. We may share information collected through this Site with other companies in I-Shine Cleaning Inc. corporate structure. These affiliate companies are permitted to use your information for their marketing purposes and in a manner otherwise consistent with this Policy.

With our Franchisees. We may share information collected through this Site with our franchisees, which may be permitted to use your information for their marketing purposes and in any manner otherwise consistent with this Policy.

With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt-out” or “opt-in,” as required by applicable law.

In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregated information with third parties so they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.

As part of a Business Transfer. Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.

To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click-through agreement to which you have agreed.

This Notice explains how we collect use and disclose personal information about California residents. The Notice also explains certain rights that California residents have under the California Consumer Privacy Act (CCPA), to request at awe: 

  1. Provide certain personal information that we have collected about them during the past 12 months, along with related information described below
  2. Delete certain personal information that we have collected from them. The CCPA only applies to information about residents of California.

Personal Data that we collect, use, or disclose about a specific California resident will depend on, our relationship or interaction with that individual. 

We place a high value on your privacy. As a result, we’d created this Policy so that you may understand how we collect, utilize, communicate, and disclose personal information. Our privacy is outlined below:

  • We shall identify the purposes for which personal information is being gathered before or at the time of collection.
  • Unless we received the approval of the individual concerned or as required by law, we will collect and use personal information strictly for the purposes indicated by us and for other complementary reasons.
  • We shall only keep personal information for as long as it is required for those reasons.
  • We will acquire personal information legitimately and fairly, with the knowledge or agreement of the individual concerned, if appropriate.
  • Personal data should be relevant to the purposes for which it is to be used, and it should be accurate, complete, and up-to-date to the degree necessary for those purposes. 
  • We shall employ reasonable security procedures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copyright, use, or alteration.
  • We shall make information about our policies and procedures relating to the management of personal information publicly available to customers.
  • We are committed to operating our company according to these principles to safeguard and maintain the confidentiality of personal information.

Remarketing with Google or Yelp Analytics is used by I-Shine Cleaning Incorporated

On our website, I-Shine Cleaning Incorporated (I-Shine Cleaning Inc.) Collects cookies to track page visits. This information is kept private, and I-Shine Cleaning Inc. only utilizes it internally to deliver the most relevant content to our visitors. Cookies are used to determine page popularity, evaluate traffic trends on our site, and drive the development of various site upgrades. Accepting cookies is not required by I-Shine Cleaning Inc.; nevertheless, if you refuse to accept cookies, some functionality on our website, our product or service check-out process, and products and services may be disabled.

You can configure your browser to warn you when you get a cookie, giving you the option of accepting or rejecting it.  Where applicable, you can also alter your cookie settings through preferences options in our products and/or services. I-Shine Cleaning Inc. never sells or trades user information. If you send us an email and include personally identifiable information about yourself, I-Shine Cleaning Inc. will not use it to respond to your inquiry. I-Shine Cleaning will not sell, rent, or otherwise disclose that information to third parties unless it is required by law, this policy or a policy or notice included with or linked with a specific I-Shine Cleaning Inc. product or service.  I-Shine Cleaning Inc. serves advertising based on a user’s previous visits to our website using analytics data and the Double Click Cookies. 

Visitors to the site can opt-out of the Double Click cookies and Google Analytics by going to the Google advertising opt-out website and the Google Analytics opt-out page, respectively. Additional information regards Google’s Remarketing Privacy Guidelines, Policies, and Restrictions is available on their website. 

Categories of Third Parties with whom we share personal data

The categories of third parties with whom we share personal data depend on, among other things our relationship or interaction with specific California residents. The information below lists the categories of third parties with whom we share personal data in different contexts. 

Outside companies or organizations with whom we share personal data as part of providing products and services, supporting our everyday operations, or business management and development. 


I-Shine Cleaning Inc. takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.


You must be at least 18 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under the age of 18, please do not use this Site.


This Policy applies only to I-Shine Cleaning Inc. -owned websites on which it is posted. I-Shine Cleaning Inc. and its affiliates operate many different websites for different purposes and in different countries, where different laws may apply. If you visit another I-Shine Cleaning Inc. website, please take a moment to review the privacy policy posted on that site to learn what information may be collected through that site and how it is processed.

This Site may also contain links to websites that are not operated by I-Shine Cleaning Inc. or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. I-Shine Cleaning Inc. does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.


If you would like to review, correct, and update the personal information you have provided to us through this Site, please contact us using the information provided below. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law. We will use reasonable efforts to comply with your request, as required by applicable law.


I-Shine Cleaning Inc. retains the personal information collected on this Site as long as necessary to provide the services, products, and information you request or as permitted by applicable law.


I-Shine Cleaning Inc. is a U.S. corporation and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries. However, we will process your information by this Policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.


This Policy shall be governed under the laws of the State of California, the United States of America without regard to its conflicts of law provisions.


Last Revised on: 01/01/2022

If you are a consumer located in California and we collect your personal information, the California Consumer Privacy Act (CCPA) may apply to you. In such a case, our Supplemental CCPA Privacy Policy will apply and will control in the event of any conflict with this general Privacy Policy.

Likewise, other California Privacy laws may apply to you in certain circumstances.

Pursuant to California Business and Professions Code Section 1798.83 (or such successor provision), as amended and supplemented, residents of California have the right to request from a business with whom the California resident has an established business relationship certain information with respect to the types of Personal Information the business shares with third parties for those third parties direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

In addition, an operator of a commercial website subject to California Business and Professions Code Section 22581 must allow California residents under age 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. If this applies to you and you wish to make such a request, your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

If you are a California resident, believe that one of the above code provisions applies to you and would like to make such a request, you may submit a written request using the contact information located at the end of this Privacy Policy.

This California Privacy Policy is parallel in scope to our privacy policy. 


If you have questions or concerns about this Policy, any Privacy Notice, or I-Shine Cleaning Inc.’s data practices, please contact us by email at help@heromaid.com or You may also contact us at: (408) 426-8300.

Should you no longer wish to receive our email, please click on the unsubscribe link supplied in each message received and/or contact us via telephone at (408) 426-8300 or via mail Attn: Privacy Policy, I-Shine Cleaning Inc.  4928 E. Clinton Way Suite 204, Fresno, CA 93727-1526.

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